Changes to older information & messages in MyChildren's

Clinical Information

In most cases, medical records dated on or after January 1, 2021, will be moved to the upgraded MyChildren's system. Review the information below to learn what medical records are transitioning to the new patient portal and how to download the information if needed.

»Medical records dated on or after January 1, 2021 including past visits, allergies, medication lists, visit vitals, most lab results, diagnostic results, clinical notes, and microbiology results
»Most recent visit & information including active insurance and guarantor information
»MyChildren's medical and non-medical messages will not be transferred to the new portal If you need a message or a message thread, you can download or print it directly from the portal before June 1, 2024. You will need a desktop to complete this step

What to do if you need older records?

For a copy of the patient's medical records, submit a request form or contact the Health Information Management team at 617-355-7546

If you want to save individual records, below are instructions to download

Clinical Notes

Select the Note Type you wish to download using the dropdown
Find the note to download, then select the Download buttonDownload.
A PDF will automatically download to your device

Medications

You will need to complete this step on a laptop. If you do not have access to a laptop, submit a medical record request as a or parent or guardian

Select the print icon in the top right corner of the page
Select Save on the pop-up window

If you are a parent or guardian of a patient 13 and older, you will not see the medications listed. The patient will need to download the medications from their account.

Results & Microbiology

You will need to complete this step on a laptop. If you do not have access to a laptop, submit a medical record request as a or parent or guardian

Select the date range of the results you are requesting Select Submit.
Select the print icon in the top right corner of the page

Diagnostic Tests & Action Plans/ Education

Select the individual test or action plan you want to download
Select the Download button
A PDF will automatically download to your device

Summary of Care

Select the date range of the results you are requesting. Select Submit.
Find the summary to download, then select the Download buttonDownload.
Select Download Viewable.

Questions? Please call Digital Health Support at 617-919-4396. Available Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.