Convenient. Easy to use. Secure.

High Call Volumes!

We recommend using the MyChildren’s portal for scheduling appointments and messaging providers for non-urgent concerns.

For information about close contact with someone who tested positive for COVID or isolation procedures, please read these guidelines.


Maintenance Announcement

Regular maintenance is necessary in order to provide our patients and families with the best functionality and security. We apologize for the inconvenience.

COVID-19 Updates

REMINDER: With a high transmission rate of COVID-19 in the community, it’s now more important than ever to fill out your pre-clinic visit screening questionnaire.
Before you show up for your in-person hospital visit please:
  • »Make sure to notify the clinic if you have symptoms or have been exposed to COVID-19 before your visit. Understanding your symptoms and exposure to COVID-19 helps staff prepare for your visit.
  • »If this is an urgent visit, we will make sure that you will be seen.
  • »If it is not an urgent visit, your appointment may be rescheduled or moved to a telehealth appointment for the safety of our staff and other patients.

Using MyChildren’s Patient Portal, you can:

view portions of your child’s health record
send messages and photos to your care team
pre-checkin, schedule, and cancel visits
view and update your contact information
view and pay your copays and bills

Mental Health Support

Need help now?
For a life threatening emergency, call 911. For immediate mental health support, call Massachusetts Crisis Services at 877-382-1609 (available 24 hours a day, 7 days a week).
Mental Health Resources

¡Ahora en español!

Parte de la información del portal está ahora disponible en español.

Para cambiar el idioma:

En dispositivos móviles
Seleccione su nombre al final del menú Mobile Menu.
Mobile Menu Setting

En computadoras
Seleccione su nombre en la parte arriba a la derecha de la pantalla.
Desktop Setting

Visitor Policy Update

Due to the surge of COVID-19 cases in the community, the BCH visitor policy has been updated and will go into effect on Monday, 1/3/22.
The updates to the BCH visitor policy can be found below:
  • »Two visitors ages 12 and up will be allowed onsite with patient.
  • »Visitors under the age of 12, including siblings, may not visit.

This includes visiting patients who are staying in the hospital, as well as accompanying a patient to an appointment at any of our open locations or seeking care in our Emergency Department.

Hospital Safety

For the safety of all, we must ask that any visitor who has confirmed COVID-19 stay home and NOT visit Boston Children's Hospital. Please isolate at home, per the state guidelines, and consider making your visit virtually.

Patients and Visitors must wear masks while onsite at any hospital or clinic location.

Flu season is here

Flu Season
You can now self-schedule your flu shot or call the Practice Liason Program (PLP) at 617-919-7102 to schedule over the phone.

Our Response to Coronavirus,

Numbing Cream

Numbing Cream

Is your child having a blood draw, vaccine, or other procedure that uses a needle?

Consider using a numbing cream, called LMX-4, to make the procedure easier for your child.

There are 3 ways you can get this numbing cream:
  • Talk to your care team about applying LMX-4. Nurses may apply LMX-4 numbing cream during your clinic visit, before you go to the lab, or before a needle procedure in the clinic. Please keep in mind that you will be billed for the application of this cream.
  • Purchase LMX-4 at your local pharmacy. You may want to call your pharmacy ahead of time to make sure they have it in stock.
  • Purchase LMX-4 from a reputable online retailer, such as from,, or

Health Guidelines & Resources

Health Education Library Access materials describing conditions, home care and treatments
Transition to Adult Care with BRIDGES at Brigham and Women’s Hospital
Eating and Drinking Guidelines Before a Surgery or Procedure
My Hospital Story Prepare children for a visit or procedure with visual stories from

Staying at BCH

Directions Getting to Boston Children’s Hospital


BioBank Contribute to our research mission and improve the medical care we provide.

Boston Children's Hospital