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Our Response to Coronavirus, COVID-19


Maintenance Announcement

Regular maintenance is necessary in order to provide our patients and families with the best functionality and security. We apologize for the inconvenience.

Hospital Safety

For the safety of all, we must ask that any visitor who has confirmed COVID-19 stay home and NOT visit Boston Children’s Hospital. Please isolate at home, per the state guidelines, and consider making your visit virtually.

Using MyChildren’s Patient Portal, you can:

view portions of your child’s health record
send messages to your care team
pre-checkin, schedule, and cancel visits
view and update your contact information
view and pay your copays and bills
Medical Messaging is currently experiencing slowness and we are actively working on resolving this issue. We apologize for the inconvenience.
Envelope Messages

Dear Boston Children’s family,

Today, Massachusetts Governor Charlie Baker announced that people age 65 or older and people age 16 or older with two or more specific medical conditions (listed here) are now eligible to receive the COVID-19 vaccine.

As a reminder, the U.S. Food and Drug Administration has authorized the emergency use of two vaccines to prevent COVID-19: one for people 16 years of age and older and another for people age 18 and over. There is no vaccine approved yet for children under age 16.

Next steps

The process of vaccinating our eligible patients will take several weeks. Please wait to hear from us to see if your child is eligible. You won’t need to call the hospital — instead, we will reach out by email or phone to schedule a vaccination appointment.

While we are eager to be a vaccine resource, we encourage you to take advantage of any opportunity to schedule a vaccination appointment through state and local health care organizations and agencies by visiting

Because every state is a little different, we encourage Boston Children’s families outside Massachusetts to get vaccinated in your home state as soon as you are eligible, instead of waiting for your child to receive their vaccine at Boston Children’s.

Other important COVID-19 reminders

  • Please make sure you have a MyChildren’s patient portal account and that your contact information is up to date so we can contact you.
  • Please continue to protect yourself and others with the safety measures you have been taking. Continue to wear a mask, stay at least 6 feet away from people outside your household, and clean your hands often.

We will continue to update you as Massachusetts continues its vaccine rollout. For more information, please visit us at

Boston Children’s Hospital

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More Clinical Notes and Results Now Available
Starting in February, more of your electronic health information will be available in the MyChildren's patient portal.
You’ll now have access to:
  • Outpatient, Inpatient, and Emergency Department visit notes
  • Laboratory Results
  • Radiology Results
You will have immediate access to laboratory and radiology results. This may mean that you see the results before members of your care team have had a chance to review them. Please remember that interpretation of these results may be complex and needs consideration of many different factors related to you or your child’s health. Please allow your care team some time to review your results.

Hospital Safety

Throughout the COVID pandemic, we have taken every precaution to safeguard our patients, families and staff, while also ensuring that our patients could still receive visitors.

For the safety of all, we must ask that any visitor who has confirmed COVID-19 stay home and NOT visit Boston Children’s Hospital. Please isolate at home, per the state guidelines, and consider making your visit virtually.

Thank you in advance for helping us prevent the spread of COVID-19, and doing your part to protect everyone at Boston Children’s Hospital.

Visiting Policy
Until further notice, only two adult caregivers may visit or accompany a patient at one time at all BCH locations.
For their safety, visitors under the age of 18, including siblings, may not visit. This includes visiting patients who are staying in the hospital, as well as accompanying a patient to an appointment at any of our open locations or seeking care in our Emergency Department. Please see our visitor policy for more information.

Radiology and Laboratory Testing Notification

In order to maximize safety and social distancing for our patients, families and staff, effective May 11, 2020, we will require all Laboratory Medicine testing and Radiology exams, including x-rays, be scheduled in advance, for all Boston Children’s locations. Clinics will be reaching out directly to patients for whom a Radiology or Phlebotomy appointment has been deemed medically necessary by their Boston Children’s clinical team.

Numbing Cream

Numbing Cream

Is your child having a blood draw, vaccine, or other procedure that uses a needle?

Consider using a numbing cream, called LMX-4, to make the procedure easier for your child.

There are 3 ways you can get this numbing cream:
  • Talk to your care team about applying LMX-4. Nurses may apply LMX-4 numbing cream during your clinic visit, before you go to the lab, or before a needle procedure in the clinic. Please keep in mind that you will be billed for the application of this cream.
  • Purchase LMX-4 at your local pharmacy. You may want to call your pharmacy ahead of time to make sure they have it in stock.
  • Purchase LMX-4 from a reputable online retailer, such as from,, or

Health Guidelines & Resources

Health Education Library Access materials describing conditions, home care and treatments
Transition to Adult Care with BRIDGES at Brigham and Women’s Hospital
Eating and Drinking Guidelines Before a Surgery or Procedure
My Hospital Story Prepare children for a visit or procedure with visual stories from

Staying at BCH

GetWell Network Access health education, entertainment and Internet resources via your bedside television
Directions Getting to Boston Children’s Hospital


BioBank Contribute to our research mission and improve the medical care we provide.

Boston Children's Hospital