Technical Support

If this is a medical emergency, please call 911.
En caso de emergencia llame al 911.
Virtual Visit Appointments: If you are experiencing difficulties connecting, please call 617-919-4390 for immediate assistance.
Medical Messaging is currently experiencing slowness and we are actively working on resolving this issue. We apologize for the inconvenience.
For information about using MyChildren’s, please refer to our FAQ. For technical support, complete the form below. We'll get back to you within 1 business day. You can also call 617-919-4396 Monday-Friday 7 a.m. to 6 p.m.